When I changed the registry key, I attempted another clean install. There is a registry key that can be changed to override this protocol. It turns out the Windows 10 and 11 did an update, 1803 I think, and turned off the ability to use a dynamic program. So, here's what I found: I got the same error you guys did. Absolute baloney and they still haven't responded. They wasted an hour of my time only to tell me they filled out a trouble ticket that I could have done myself in 2 minutes. I'm still within my 30 day window, so I may just return the software.This company does not care to help this be resolved. I'm reluctant to buy any more Roxio software until I can get his issue resolved. I can capture video fine and I'm doing some basic editing with Microsoft MovieMaker. Any suggestions for some different software are appreciated too. But when I tried to import one of the video's I captured it gave me the same error message and shutdown.Īlso, I'm not running VMware on this computer.Īny other suggestions are appreciated. I relaunched the software again and it worked the second time. It gave me a "Roxio has stopped working" error message and shut down. I then rebooted my compter and ran the software. With my security software turned off and my started up files disabled, I ran the repair for the Roxio software. I also check my software versions and I'm running DrectX 11, Explorer 9, and the most current Media Player. All were current, except the GeForce 8500 GT. I then manually checked my device drivers for DVD/CD player, RealTek High Def Audio speakers, and NiVidia GeForce 8500 GT. I also check my HP updates and it was also current. I could not find the "custom" tab you referred to, but I checked the optional installs and all that was there was Silverlight and about 34 language paks. I followed your directions by checking my windows updates, which were all current.
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